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Netspend Case Study

Learn how Netspend utilized review collection and reputation management to enhance their customer service and drive improvements in their customer experience.

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What is ConsumerAffairs.com?

Founded in 1998, ConsumerAffairs offers expert resources, verified reviews and consumer news. Over 200 million people have used consumeraffairs.com. Our in-house research team works closely with industry experts to write comprehensive buyers guides and how-to articles with the goal of enabling consumers to make smart decisions for life's important purchases. Our website offers hundreds of thousands of consumer reviews and intelligent matching tools that use proprietary technology to pair users with companies that meet their needs.

What is ConsumerAffairs for Brands?

ConsumerAffairs for Brands is a powerful customer engagement and lead generation platform designed to help brands meet their marketing and customer service needs quickly. We believe companies should seize the opportunity to connect with their customers and shape the conversations happening online. We partner with brands to create simple and actionable feedback channels through proactive review collection. What we’ve found? Reviews and a strong reputation add up to increased revenue.

TESTIMONIALS

Our Clients

Don't take our word for it.

Listen to what our customers are saying.

"ConsumerAffairs ensures consumers posts are from actual customers. Verification is key if we are to assist customers that have legitimate concern about the product or service they received.

— Richard Verson, Marketing Director, RainSoft

"ConsumerAffairs has made a significant impact on our business. The potential clients that come to us via ConsumerAffairs are further along in the sales cycle and well informed, which has led to a substantial amount of new business. - Parker Davis, CEO, Answer 1

— Parker Davis, CEO, Answer 1

"The platform ConsumerAffairs created gives us the ability to engage with our customers like never before. ConsumerAffairs is proactive about helping us build our reputation in ways we didn't even think about.

— Teddy Meyer, Reputation Manager, Frontpoint